Refund & Cancellation Policy | FinCon-Philippines

1. Overview

This policy defines how cancellations, credential transfers, and schedule adjustments are managed for confirmed delegates.

Cancellation requests must be submitted in writing to [email protected] with the delegate’s name and organization.

Our concierge team reviews cancellation requests within five business days and provides confirmation of status and next steps.

Organizations may nominate a substitute delegate of similar seniority. The request must include updated contact details for credential issuance.

Delegates who attend only part of the conference remain subject to the participation terms agreed during registration.

If program elements change due to unforeseen circumstances, FinCon-Philippines will offer alternative sessions of comparable relevance.

In cases such as natural disasters or public health directives, the organizing committee may reschedule or transition to hybrid delivery formats.

All updates regarding cancellations or schedule changes are communicated via email and posted on the official event portal.

Supporting documents may be requested for cancellations related to health, travel restrictions, or institutional mandates.

Group coordinators should consolidate requests and liaise with a dedicated concierge to manage substitutions or schedule revisions.

All cancellation communications are handled confidentially and used solely for administrative purposes.

Questions related to this policy can be directed to [email protected] or via phone at +63 917 123 4567.

FinCon-Philippines may revise this policy to address evolving circumstances. Updates become effective upon publication.

This policy is governed by the laws of the Republic of the Philippines. Any disputes will be handled in Makati City.